Welcome to the Bill's Home Furnishings, website located at billshf.com (hereinafter "We", "Us", "Our") and thank You (any visitor to Our web site) for considering Our products and services.
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We maintain a PCI compliant shopping cart. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment.
General Return Policy
At Bill’s Home Furnishings, we realize how stressful furniture shopping can be. If you are not satisfied with your purchase, for any reason, bring it back with a receipt, in unused condition, before 7 days for a full refund on floored items (for non-floored items see special order terms and conditions). If your purchase was by credit, you will be refunded by credit. If your purchase was by cash/check, you will be refunded with a check.
If your purchase is returned in unused condition before 7 days, no restocking fee will be assessed. If your purchase is returned in unused condition between 7 and 30 days, a 10% restocking fee will be assessed. Any purchase returned after 30 days will be assessed a 20% restocking fee. All merchandise is subject to refusal of return and must be approved by management and may be assessed additional fees. Delivery charges are non-refundable once service has been rendered and may be charged to pick up merchandise if previously delivered. Fabric and/or Leather Protection are also non-refundable. State Sales Tax is non-refundable after 30 days. Bill’s Home Furnishings Mattress Guarantee does not apply to the general return policy.
Special Order Terms & Conditions
Non-Floored and special order items expressly ordered or manufactured for you are not normal stock items and are thus considered Special Orders. Once a Special Order has been entered into factory production and/or shipped IT CAN NOT BE CANCELLED. If Bill’s Home Furnishings can not cancel the order and you still wish to cancel the order with Bill’s Home Furnishings, then there will be a 20% stock fee assessed.
Sometimes reasonable delays occur in manufacturing and shipping; these are beyond the control of Bill’s Home Furnishings and does not constitute grounds for cancellation.
30 Night Sleep Guarantee and Terms & Conditions
We understand that finding a mattress set that gives you a good night sleep is a hard decision to make. Even after choosing a mattress set it may take a few weeks to adjust. For this reason, every mattress set over $999 at Bill’s Home Furnishings is eligible for a 30 Night Sleep Guarantee. If you have not been able to get comfortable in the 30 Night timeframe, you are eligible for an in-store credit to choose from our unbeatable mattress selection of Serta, Tempur-Pedic, Bountiful Rest and Comfor-Pedic. The 30 Night Sleep Guarantee includes a maximum of 2 mattress set changes. Offer only valid when a complete mattress set (mattress & box spring or foundation) is purchased and a mattress protection pad is purchased with the mattress set.
We do not accept returns on the following products:
Product or Pricing Inaccuracies
OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU EXPRESSLY AGREE THAT USE OF ANY SERVICE OFFERED BY US IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABLITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE DO NOT MAKE ANY WARRANTY THAT OUR SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT ANY SERVICE OFFERED BY US WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF ANY SERVICE OFFERED BY US OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH ANY SERVICE OFFERED BY US. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF ANY SERVICE OFFERED BY US IS AT YOUR OWN DISCRETION AND RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. WE DO NOT MAKE ANY WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH US OR FROM ANY SERVICE OFFERED BY US OR ANY TRANSACTIONS ENTERED INTO BY USE OF OR THROUGH ANY SERVICE OFFERED BY US. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US, OR THROUGH ANY SERVICE OFFERED BY US, SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
Intended For Users that are Residents of North America and are Over 18
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